Technician with customer support experience (the vacancy is filled)

ME Production is looking for a Spare Parts & Warranty Coordinator to lead the support of our marine Scrubber systems in our Scrubber Service Department

ME Production develops, manufactures, sells, and services emission control equipment for ships.  ME Production is the system supplier for its own products and possesses all knowledge in-house.  In addition, the company consists of a marine gear department and has several exciting developments projects underway.  As our new colleague, you will be working with our emission control systems (SOX scrubbers), which are currently experiencing significant growth in sales and service. We do not expect you to have previous knowledge of scrubber systems, and therefore you will undergo a hands-on training programme at shipyards where the installations take place or at one of our many planned service visits around the world.

In the beginning, you must therefore be willing to travel, as you will gain the best understanding of the installations on-site, and it will equip you to support our customers effectively afterwards. ME Production will also provide a thorough on-boarding programme, where you will learn about all aspects of ME Production. After the training programme, some travel activity may be expected, but it will not be a regular part of the job.

For the right candidate there will also be the opportunity to grow into a Technical Manager position being responsible for maintaining, increasing, and improving our technical support to our customers. As we also expect growth in our remote support customer base there could also be the opportunity to become manager for a Technical Support Engineer.

About you:
You are a trained Marine Engineer or have a background in another technical field. We work extensively with troubleshooting on analytical instruments, hardware, software, pumps, valves, and steel, and experience in one or more of these areas, as well as, maritime experience, and familiarity with the jargon, will be to your advantage.

We expect you to take on new tasks with great enthusiasm, and even if you are not familiar with the specific systems used by ME Production, you feel comfortable enough with technology to learn about new systems and platforms and become proficient with them.

In addition, we expect you to be a good communicator and stay calm in high-pressure situations while providing the best possible customer experience.

 

Job tasks:

  • Participate in handover meetings from project to service to ensure a smooth transition for the customer.
  • Support customers in the warranty process based on contractual obligations.
  • Overall responsibility for the warranty of the entire scrubber system. Extensive contact with customers and suppliers is to be expected. You will be responsible for managing/maintaining work processes to ensure timely handling of all stakeholders in the warranty process.
  • You will be assigned your own regular customers for technical support. The customers will be divided between you and the Service Coordinator.
  • Responsible for all spare parts order handling and execution for all customers, with ambitious goals defined by you and your immediate supervisor.
  • You will be working closely with the Service Coordinator to ensure on-time delivery of spare parts.
  • Customer contact via email, phone, and remote connection. You will also be part of an on-call rotation that is compensated separately from your regular salary.

Experience:
We prefer candidates with the following competences:

  • Experience in commissioning or servicing of process or marine systems.
  • Knowledge of PIDs, structure, and symbolism of pipes, pumps, transmitters etc.
  • Ability to read, understand, and work with technical manuals, including installation of various components in the system.
  • Comfortable with providing online support and troubleshooting.
  • Familiarity with troubleshooting in complex control panels with state-of-the-art hardware, safety circuits, and communication between multiple control panels and the ship’s own control systems.
  • Testing of equipment before shipment may take place at ME Production testing centre.
  • Knowledge of the maritime industry.
  • Language skills: English 

ME Production offers:

  • A dynamic workplace where no two days are the same.
  • As the position and the job tasks are newly created, you will, to a wide extent, be able to define your own job and workday.
  • Flexible working hours and an informal tone.
  • Salary negotiable based on qualifications. 

We continuously invite candidates for interviews, so please send your application today by email to Service Manager Kim Pedersen: krp@meproduction.dk

You are also more than welcome to contact Kim Pedersen by phone +45 28977929 for further information on the position or the application process.

 

The company:
ME Production develops, produces and services marine- and land-based innovative technology in collaboration with customers in strategic partnerships. The technologies include:

  • Multiple marine hybrid gear.
  • New emission reducing technologies.
  • Data acquisition in integrated solutions.

The headquarter is in Frederikshavn on the northeast coast of Denmark and ME Production employs approximately 80 people in Frederikshavn. Our organization includes research and development, design and engineering, production, sales, marketing, and technical support services. We have a long history of technological development and have through the years built a prestigious reputation as a reliable, first-class supplier setting exhaustive standards and taking pride in exceeding customer expectations.

The roots of ME Production date back to 1945. Building on a strong heritage of innovation and professionalism, the company has continually grown and expanded its operations over the years developing new solutions in response to customer and market demands, establishing new capabilities and advancing our technical prowess. ME Production encompassed the former brands: Marine Exhaust Technology, Mekanord, and Toppenberg, after a safely merger in January 2014. The merger has provided great synergies for the brands and thereby for our highly valued customers.

Our website is currently being updated; however, you can still learn more about ME Production here: www.meproduction.com

 

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